Items will be shipped within 1-2 weeks of receipt of payment. Since I am a one woman shop, occasionally I will have a back log of orders, and will announce on the blog, shop and through my newsletter when this occurs. At that time shipping times will be determined by the number of orders. Every piece is handmade from raw materials – you are not receiving a factory made item.
Items are typically shipped in a small postage box the size of a birthday card envelope. This packaging method saves considerable cost, since it can be delivered by a postal worker.
Please note: Tracking is not included with your order unless stated. Post Nord (Postal service in Denmark) does not offer international tracking as a standard for the postage box I use. If you would like to upgrade shipping with tracking, please let me know. The cost however is rather expensive, especially with international orders outside of Europe.
Arrival times vary but packages within Europe should arrive in 2-3 business days. Outside of Europe expect delivery within 1-2 weeks. Typically most packages arrive within 1 week, but can take up to 3 weeks.
If your package does not turn up within the expected time frame, please contact me and I will do my best to rectify the situation. Please be aware that I do not consider a package to be “lost” until 30 days from the date of shipping, and I will not replace items until after the 30 days.
For international customers (outside of Europe), I cannot accept responsibility for any customs issues, costs, or refusals. (I have not had any issues as of yet!) Please investigate your country’s customs laws before purchase, if you have any concerns. I will refund your money, if a package is returned from customs.
Payment is accepted through PayPal. If you do not have an account, you can still pay using a debit or credit card. I do not accept any other payment options at this time.
If I don’t receive payment and do not hear from you within four days, I will cancel the sale.
Refunds & Exchanges
Just contact me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
– Custom or personalized orders
Conditions of return:
Buyers are responsible for return shipping and packaging costs. If the item is not returned in it’s original condition, the buyer is responsible for any loss in value.
Please see my Materials page for more information.
The peg dolls I offer range between 1.5 inches and 3.5 inches (3.5-12.5cm). Since they are of a smaller size, children under 3 years of age should be supervised while playing with the peg dolls.
Customization Options for Peg Doll Sets
Most peg dolls can be customized, for no additional fee. In the order notes (right side of check out screen) please describe the customization you would like.
Customization features include:
– Character/Animal Name
Please view the Customization Options page for more information.
Have an idea for a peg doll set? Want something special just for you? Have a crazy, whacky idea and you want to see if I can pull it off?
Then send me a message!
I love taking custom orders! No idea is too crazy for me to try.